Sehr geehrter Besucher,
unser aktuelles Lieferprogramm finden Sie in deutscher Sprache im eShop von KAFTAN media.

Beim Klick auf die Sprache Deutsch werden Sie automatisch weitergeleitet.
Choose Language: Deutsch

You have no items in your shopping cart.

Returns & Refunds

What is your returns policy for customers outside Germany?

We want you to be completely satisfied with your purchases. If for any reason you are not satisfied with an item you have ordered, please return it, within 14 days of the date of receipt and we will refund your money or send you a replacement.

Items should be returned to us in their original condition including any packaging. Please check the ‘Products we are unable to refund’ section below for exceptions.

Be sure to include a note explaining the reason why you wish to return the goods, whether you would prefer us to send you a replacement or process a refund, and your contact details in the event of any queries.

Please obtain proof of postage (a certificate of posting is available free of charge from the Post Office). This should be kept in a safe place in case you need to claim compensation from the carrier. We regret that we cannot accept responsibility for goods in transit from our customers.

Please note that the costs for returning the item to us are unrefundable, unless you are returning an item because of an error on our part or because it is damaged or defective. Please get in touch with us prior to returning the item in order to coordinate the delivery method. We can only refund the cost if we have agreed to the shipping method.

Products we are unable to refund:
• CDs and DVDs, unless they are unopened with any seals and shrink-wrap intact

In any case please get in touch with us prior to returning the item in order to coordinate the delivery method. We can only refund the cost if we have agreed to the shipping method.

Need further help?

Please contact us on +49 9149 380 or by e-mail: service@ikhds.com